Shipping, delivery times, changes and returns

Important:

"Due to the Christmas shopping season, orders placed after December 1 can be returned until January 10."

 

What are the shipping costs and delivery times?

  • Spain (Peninsula, Canary Islands and Balearic Islands)
    • Free shipping from €65 . Orders under €65 have an associated cost of €4.15 to €5.50 depending on the delivery location.
    • Delivery to the Peninsula between 24-72 hours depending on the type of shipping selected, to the Islands between 3-7 days.
      *24-hour shipping available from Monday to Friday. If the order is placed on Saturday or Sunday, it will not be delivered until Tuesday in the Peninsula.
    • Canary Islands/DUA . If the order is stopped at Customs, the customer will be responsible for the relevant import costs. If the order is returned due to non-payment of customs duties, the return amount will be deducted from the refund of the order.
      + We work with GLS, Correos and Correos express.

  • Portugal:
    • Free shipping from € 65 . Orders under €65 have an associated cost of €4.50
    • Delivery: Within 72 hours.

  • Europe zone 1:
    • Ceuta, Melilla, Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, France - Corsica, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, United Kingdom - Wales, England, United Kingdom - Scotland, Northern Ireland, Isles of Man, United Kingdom - Channel Islands, Czech Republic, San Marino, Vatican
    • Shipping is free For orders over 100€ . For orders under this price, the cost is 6€.
    • Delivery: between 5-10 days.
    • *If there is a customs process, it will be the responsibility of the client.

  • Europe zone 2:
    • Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden.
    • Shipping is free for orders over €100. For orders under €100, the shipping cost is €9.
    • Delivery: between 5-10 days.
      *If there is a customs process, it will be the responsibility of the client.

  • International Orders:
    • United States of America, Canada, Greenland, Mexico, Puerto Rico, Switzerland and any country that has a customs process for importing.
    • Shipping is free for orders over €150. For orders under €150, the cost is €25. If the order involves a customs process, the customer will be responsible for the cost.
    • Delivery : Between 7 and 21 days depending on the destination country and the customs process.
      *If there is a customs process, it will be the responsibility of the client.

Size exchanges. What happens if the clothes don't fit me?

Size changes are free for customers in the Peninsula and Portugal. They can be requested within 2-3 days of receiving the order. We have enabled a size recommendation tool for individual products to try to minimize size changes as much as possible and thus reduce CO2 emissions.

*Size changes for the Balearic Islands, Canary Islands and Europe:
The customer will send the items they wish to exchange (the cost will be borne by the customer) and Minimalism will send the correct items. Write to us at hola@minimalismbrand.com

Which company will deliver my order?

Spain and Portugal will be delivered with Correos, Correos Express and GLS. Europe with Pdp. Rest of the world depending on the order.

How can I track my order?

After placing your order, we will send you an email (check your spam folder) confirming the order and once we remove it from the warehouse (it is not automatic, it can take 1 day taking into account the time difference and weekends), we will send you an email with the completed order with the link to "View lost" and "track", which will direct you to the link of the carrier associated with your order.

Can I return my order? What is the return policy?

The principle of withdrawal applies at all times:

The right of withdrawal is the right of the consumer to cancel a purchase contract without having to justify his decision and without any penalty. This right generally applies for a period of 14 days, counting from the receipt of the product or the formalization of the contract in the case of services.

During these 14 days you can return the order by following these steps:

* There is also the option of exchanging the products to be returned for others from the catalogue of the same value.

*The product must have all the original labels, packaging and cardboard. If they are not in perfect condition, the amount will be compensated in the refund.

*Underwear cannot be exchanged (briefs, socks, thong, culotte and bralette). Please check the size guide carefully before purchasing.

1- Write us an email within 15 days of placing your order to hola@minimalismbrand.com. Explaining the reason and the order number. Don't forget to put RETURN in the subject line.

2- We will send you a code via the email you have provided us with which we will process your incident.

We will provide the customer with a label that must be returned to the Post Office together with the order. The cost of shipping from the Post Office to our warehouse will be borne by the customer and will be deducted from the amount to be reimbursed.

3- If the product is in good condition, we will refund your money or exchange it for another product depending on the type of return.

Warranty: All products have a factory warranty. If the product arrives broken or is broken due to a factory error, it will be replaced as long as the breakage is confirmed to be due to a factory error and not due to use.