Frequent questions
What payment method do you have?
The accepted payment method is by credit and debit card.
Questions about shipping, delivery times, changes and returns
How can I track my order?
After placing the order we will send you an email (check your spam folder) with confirmation of the order and once we remove it from the warehouse (it is not automatic, it can take 1 day taking into account the time difference and weekends), we will send you an email with the completed order with the link to "See lost" and "track", there you will be directed to the link of the carrier associated with your order.
How can I modify my order?
Once the order is placed and completed, you will not be able to change the chosen product or the size from your private area. You need to write to us at hola@minimalismbrand.com with the changes you want to make and we will change it manually.
How can I cancel my order?
You can only cancel your order if it has not left our warehouse. To do this you must write to hola@minimalismbrand.com with the information of your order and the reason.
How can I find my order number?
When placing your order we have sent you a confirmation email with the order number (please check your spam folder if you have not received it).
Are taxes included in the price?
Yes, the price always includes VAT or corresponding tax.
*If the order had a customs process, the corresponding amount would be borne by the customer.
What country do you ship to?
We ship to Spain (including the Balearic and Canary Islands, with an associated additional cost), Europe, South America and almost the entire world. Check delivery times and delivery prices
* Any international order, including the Canary Islands, that has a customs process will be borne by the customer.
Do you use leather or animal skin in your products? Are they vegan products?
None of our products use leather. It's leatherette. No animal is to blame for us making our products, right?
Are the clothes unisex?
Yes, all our products are unisex. They don't fit big or small and they don't shrink.
How can I know my size?
Each individual product It has a size recommender. You will need to enter your height, weight and physical shape. It will recommend the size that best fits you.
I need an invoice, how do we manage it?
Write to us at hola@minimalismbrand.com with your order number and billing information and we will send it to you in 1-2 days.
I have made a return, how long does it take to get my money back?
Once we confirm the refund of your order via email, you will receive the money in a maximum of 10 days, depending on the receiving bank.
