Shipping, delivery times, changes and returns

What are the shipping costs and delivery times?

• Spain (Mainland, Canary Islands, and Balearic Islands)
• Free shipping on orders over €65. Orders under €65 have an associated cost of €4.15 to €5.50 depending on the delivery location.
• Delivery to the Mainland between 24-72 hours depending on the selected shipping method; to the islands between 3-7 days.
  *24-hour shipping available (depending on the time of year) from Monday to Friday. If the order is placed on Saturday or Sunday, it will not be delivered until Tuesday on the Mainland.
• Canary Islands/DUA (Customs). If the order is stopped at customs, the customer will be responsible for the relevant import duties. If the order is returned due to non-payment of customs fees, the return cost will be deducted from the order refund.
  +We work with GLS, Correos, and Correos Express.

• Portugal:
• Free shipping on orders over 65€. Orders under €65 have an associated cost of €4.50.
• Delivery: Within 72 hours.

• Europe Zone 1:
• Ceuta, Melilla, Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, France - Corsica, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, United Kingdom - Wales, England, United Kingdom - Scotland, Northern Ireland, Isle of Man, United Kingdom - Channel Islands, Czech Republic, San Marino, Vatican City.
• Shipping is free for orders over €100. For smaller orders, shipping costs will depend on the delivery location, postal code, and address.
• Delivery: between 5-10 days.
• *If there is a customs process, it will be the customer's responsibility.
  

• Europe Zone 2:
• Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden.
• Shipping is free for orders over €100. For smaller orders, shipping costs will depend on the delivery location, postal code, and address.
• Delivery: between 5-10 days.
  *If there is a customs process, it will be the customer's responsibility.

• International orders:
• United States of America, Canada, Greenland, Mexico, Puerto Rico, Switzerland, and any country that has a customs import process.
• Shipping is free for orders over €150. For smaller orders, there will be a cost based on the shipping location, postal code, and address.
  If the order involves a customs process, the cost will be the customer's responsibility.
• Delivery: Between 7 and 21 days depending on the destination country and the customs process.
  *If there is a customs process, it will be the customer's responsibility.

Size exchanges. What if the clothes don't fit?

Size exchanges are free for customers in the Mainland and Portugal. They can be requested within 2-3 days after receiving the order. We have enabled a size recommender on individual product pages to try to minimize size exchanges as much as possible and thus reduce CO2 emissions.

*Size exchanges for the Balearic Islands, Canary Islands, Rest of the World and Europe: The customer will send the items they wish to exchange (at the customer's expense), and Minimalism will send the correct items. Contact us at hola@minimalismbrand.com

Which company will deliver my order?

Spain and Portugal will be delivered by Correos, Correos Express, and GLS. Europe with Pdp. Rest of the world depends on the order.

How can I track my order?

After placing the order, we will send you an email (check your spam folder) with the confirmation, and once we ship it from the warehouse (this is not automatic and can take 1 day, accounting for time zone differences and weekends), we will send you an email marked as completed with a link to "View Order" and "Track," which will redirect you to the tracking link of the carrier associated with your order.

Can I return my order? What is the return policy?

The principle of withdrawal applies at all times:

The principle of withdrawal is the right of the consumer to cancel a purchase contract without needing to justify their decision and without any penalty. This right generally applies for a period of 14 days from the receipt of the product or the formalization of the contract in the case of services.

During these 14 days, you can return the order by following these steps:

* There is also the option to exchange the products being returned for others from the catalog of the same value.

*The product must have all original labels, packaging, and boxes. If they are not in perfect condition, the amount will be deducted from the refund.

* Underwear cannot be exchanged (boxers, socks, thongs, panties, and bralettes). Please check the size guide carefully before your purchase.

1- Write us an email within a maximum of 15 days from the date of your order to hola@minimalismbrand.com, explaining the reason and including the order number. Do not forget to put RETURN in the subject line.

2- We will send you a code via the email you provided to process your claim.

We will provide the customer with a label to be handed in at a Correos office along with the order. The cost of shipping from Correos to our warehouse will be borne by the customer and deducted from the amount to be refunded.

For shipments outside the Iberian Peninsula, the customer shall bear the certified shipping costs to the Minimalism Brand warehouse, pursuant to Article 14 of Directive 2011/83/EU. 

3- If the product is in correct condition, we will proceed to refund your money or exchange it for another product depending on the type of return.

Warranty: All products have a factory warranty. If the product arrives broken or breaks due to a manufacturing defect, it will be replaced as long as the breakage is confirmed as a factory defect and not due to use.